Introduction
At NutriPet, we respect your privacy and provide complete control over your data. This policy outlines how you can request the deletion of your account and associated data, and what happens to your information when you do so.
1. How to Delete Your Account
You can request the deletion of your NutriPet account and all associated data through the following methods:
Method 1: In-App Deletion (Instant)
This is the fastest way to delete your data.
- Open the NutriPet App
- Go to Settings (Gear icon)
- Scroll down to the "Account Actions" section
- Tap "Delete Account"
- Follow the confirmation prompts (This action is irreversible)
Method 2: Web Request (Manual)
If you cannot access the app, you may submit a deletion request via email.
- Email us at support@nutripet.app
- Use the subject line: "Account Deletion Request"
- Please send the email from the address associated with your NutriPet account
- We will process your request within 7 business days and confirm via email
2. What Data is Deleted?
When you delete your account, the following data is permanently removed from our active production databases:
- Identity Information: Your email address, user ID, and profile details
- Pet Profiles: All created pet profiles, including names, breeds, ages, and photos
- Scan History: Your entire history of barcode and food scans
- Food Journal: All logs of meals, treats, and feeding records
- Custom Data: Any custom foods (my foods), notes, or preferences you have saved
- Cloud Sync Data: Synced data stored in our cloud synchronization servers, with app-level encrypted payloads where enabled
3. Data Retention & Backups
Immediate Deletion
- Your login access is revoked immediately
- Your data is removed from active databases immediately upon confirmation
Retention Period
- Backups: To protect against accidental data loss or system failures, encrypted database backups may retain your information for up to 30 days. After this period, your data is permanently expunged from all backups.
- Legal & Safety: We may retain limited data (e.g., purchase transaction IDs) for longer periods if required by law for tax/accounting purposes or to prevent fraud. This data is isolated and not used for any other purpose.
Third-Party Services
- Subscriptions: Deleting your account DOES NOT automatically cancel your subscription if purchased via Apple App Store or Google Play Store. You must manually cancel your subscription in your phone settings to avoid future charges.
- Analytics: Aggregated, anonymized usage data (which cannot be traced back to you) may be retained for analytics and service improvement.
4. Deleting Part of Your Data
You do not need to delete your entire account to manage your data. The NutriPet app allows you to:
- Delete individual Pets: Open the pet's profile → Tap the trash icon in the top-right corner → Confirm deletion
- Clear Scan History: Go to Settings → Data & Storage → Clear Scan History
- Clear Food Journal: Go to Settings → Data & Storage → Clear Food Journal
5. Contact
For any questions regarding your data privacy, please contact our Data Protection Officer at support@nutripet.app.